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STORE POLICY

 

RETURN POLICY

 

PLEASE READ!

(As of March 2020 DUE TO COVID-19 WE WILL NOT BE ACCEPTING RETURNS OR EXCHANGE).

 

We are NOT responsible for orders lost in the mail, incorrectly supplied addresses, or unclaimed/refused packages. You may track your package using the supplied tracking number in your shipment confirmation email.

 

 

SHIPPING POLICY

To ensure that your package is properly delivered and you receive shipment within the time frame we advertise, please make sure your address is fully entered and correct. Use correct abbreviations and have spaces inserted properly. If there is issues with verifying your address, customer service will contact you to try and resolve these issues. If after several attempts of contacting you, you do not respond, you order will be canceled and your money refunded to you.

 

If you realize that you entered your shipping address incorrectly, please contact us ASAP. If your order was placed on the weekend, please call us first thing Monday morning. We will do our best to fulfill you request and change the address. If we are unable to, we do not take responsibility for the incorrect information.

 

Shipping fees are non-refundable. If you refuse any shipments from DimplesKloset.com, you will be held responsible for the original shipping charges, plus the cost of returning the package to us. This amount will be deducted from your merchandise refund.

 

If your tracking information states that your package was delivered and you have not received it, you must contact the United States Postal Service directly. DimplesKloset. DOES NOT hold responsibility for packages that state DELIVERED.

 

Just a reminder that you will receive shipping confirmation within 5-7 business days from the day the order was placed.  After your payment is authorized and verified, it can still take 3-4 days to process your order. This is just an estimate, though, and doesn't include weekends or holidays. When your order has been shipped, you will receive an email with tracking information. If your order says delivered and you did not receive it, you must contact your local post office. We do not issue refunds for packages that state being delivered. We offer USPS Priority Mail to most locations (domestic & internationally). Your shipping cost is displayed at point of checkout. International orders may be subjected to custom charges by your native country.

 

SHIPPING RATES

  • Standard Shipping: $9.00 (5-7 business days)

  • Heavy Goods Shipping: $13.50 (5-7 business days)

INTERNATIONAL

  • Rest of the World: $40.50

 

FAQ SECTION

  • Do you offer wholesale?

We do not offer wholesale for any products.

 

  • How long is shipping?

Standard Shipping: $9.00 (5-7 business days)

Heavy Goods Shipping: $13.50 (5-7 business days)

 

  • What size is the model wearing this pictures? 

 

She is 5’3 weight 153 all items in the pictures she is wearing a Medium.

 

  • Do you do refunds? 

No all items are non-refundable. 

 

  • Are outfits true to size? 

Please refer to the description box for material details. The fitting is based off the material the item is made with.

SIZE CHART  

BUST

This is not your bra size. Go under your arms and measure around the fullest part of your chest. To get the correct measurement, be sure arms are relaxed at the sides.

WAIST

First find your natural waist, your natural waist is the smallest part of your waist. The natural waist is usually one inch from the belly button and can be also found as the crease that forms when you bend your body. Do not measure too tight, always leave an extra inch for breathing room.

HIPS

Standing straight with your feet together, find the widest part of your hips. Make sure your place the measuring tape over the largest part of your butt. Before taking measurements be sure that the measuring tape is is even and straight around the hips. This measurement should usually be done in front of an mirror so you can be sure the measuring tape goes straight all around.

INSEAM

Find your favorite and best fitting jeans and lay them straight on the ground. Measure from the crotch seam to the seam at the end of the pants, round to the nearest inch to get your inseam.

 

ALL MEASUREMENTS ARE IN INCHES.  

PLEASE NOTE THAT OUR SIZE CHARTS ARE FOR REFERENCE ONLY. 

ALWAYS REFER TO AN ITEMS DESCRIPTION BEFORE DETERMINING YOUR SIZE.

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